Terms of Service & Privacy Policy for Connect Participants

Last updated: June 17, 2024

Please read these Terms of Service (“Agreement”) carefully before using the [Connect website] and any related websites (the “Site”) operated by Prime Research Solutions LLC dba Cloud Research (“us”, “we”, “our” or the “Company”). This Agreement sets forth the legally binding terms and conditions for your use of the Site.

By accessing or using the Website in any manner, including, but not limited to, visiting or browsing the Website, initiating contact with us through the site or contributing content or other materials to the Website, you agree to be bound by these Terms of Service.  These Terms of Service supplement CloudResearch’s Standard Terms and Conditions & Privacy Policy which are incorporated herein by reference.

These Terms of Service describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: United States

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to Connect and all related services offered through the Website.  Service does not include any services offered by third parties.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Connect, accessible from connect.cloudresearch.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Data

While using Our Service, We will collect the following identifiable information:

Personal Data

Email address

Payment Data

Usage Data

Demographic information

Usage Data

We process User Data to enhance user experience, improve our platform’s functionality, ensure security, and comply with legal obligations.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Payment Data

We may collect data necessary to process your earnings if you withdraw it. All payment data is stored by Paypal. You may find their privacy notice link(s) here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

1. Participant Disbursements.
   1. Selection of Disbursement Schedule. Participants are required to schedule a withdrawal to their linked Paypal account for the desired payout (with a minimum amount as specified).
   2. Disbursement Options. All disbursement is done via Paypal.
2. Taxes. You agree that it is your responsibility to determine any and all taxes and duties, including without limitation, sales, use, transfer, value added, and other taxes or duties assessed, incurred or required to be collected, or paid for any reason in connection with any request for, or performance of Projects, or your use of the Site, or otherwise in connection with any action, inaction or omission of you or any affiliate of yours, or any of your or their respective employees, agents, contractors or representatives (“Taxes“) and to collect, withhold, report, and remit correct Taxes to the appropriate tax authority, and to otherwise be responsible for the collection and payment of any and all Taxes. WE MAY WITHHOLD AND REPORT ON PAYMENTS TO PARTICIPANTS TO TAXING AUTHORITIES. YOU AGREE THAT WE ARE NOT OBLIGATED TO DETERMINE WHETHER TAXES APPLY AND WE ARE NOT RESPONSIBLE TO COLLECT OR REMIT ANY TAXES ARISING FROM ANY TRANSACTION.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Facebook
• Twitter
• Amazon
• Microsoft

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

• Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, ISP, and/or mobile carrier, operating system, and system configuration information.

• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Service.  For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Service.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.  This may include sharing your information with researchers looking for survey participants.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Removal of Your Personal Data

Users can request the deletion of their data by contacting our support team at connect-support@cloudresearch.com or by accessing the data deletion function in the account settings.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.  However, You acknowledge and agree that Company has no control over how a third party may use and/or disclose your Personal Data.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Participant Specific Agreement

By accessing (including by automated means) or registering for the Site, you accept this Agreement and represent that you are at least 18 years old and have authority to bind yourself or the company you represent to this Agreement.

• Registration.
  • Registration. When you register for the Site, you must provide complete and accurate information and ensure that such information (as well as any additional information we may require to, among other things, verify your identity) is complete, accurate, and up-to-date at all times.
  • Passwords and Account Use. You are solely responsible for maintaining the secrecy and security of your password, and any use or action taken under your account. If your password is compromised, you must change your password. You may not permit any other person or entity to request or perform Projects using your account. If you believe there is an error or unauthorized transaction or activity associated with your account, contact us immediately.

• CloudResearch Connect’s Role. The Site is a venue for Researchers to recruit participants and for Participants to complete various research survey (each a “Project” and collectively the “Projects”).
  • Unless we are participating on the Site as a Researcher, we are not involved in the recruitment or the completion of Projects, and have no control over the quality, safety, or legality of Projects or consideration for Projects, your selection for any Project, the ability of Participants to complete Projects to Researchers’ satisfaction, the ability of Researchers to pay for Projects or how a Researcher may use your Personal Data.
  • We are not responsible for the actions of any Researcher or Participant or performing any screening of Researcher or Participant.
  • Because we are not a party to the transactions between Participant and Researcher, we are not responsible for resolving any disputes between Participant and Researcher related to any Projects or any transaction, including: 
    • Rejections Researchers have applied to the Participant taking part in their Projects
    • Bonus payments transacted between the Researcher and Participants
    • Projects that were returned in error by Participants
    • Submissions that were submitted after the maximum allotted time specified by the Researcher for their Projects
  • You acknowledge and agree to hold us harmless from any of the foregoing to the maximum extent permitted by law.

• Your Use of the Website.
  • As a Participant, you agree that: (i) you will interact with Researchers in a professional and courteous manner, and provide reasonably requested information in connection with your performance of Projects; (ii) you will use your personal judgment to perform Projects in a competent and responsible manner; (iii) you will not use robots, scripts, or other automated methods in place of your personal judgment to perform Projects; (iv) you will supply complete and accurate information for all Projects you perform; (v) the Projects you perform may be rejected for good cause and any payment obligations owing to you will be cancelled if rejected.
  • Work for Hire. Any work product from Projects you perform as a Participant is a “work made for hire” for the benefit of the Researcher, and you (i) agree that all ownership rights, including all intellectual property rights, will vest with that Researcher immediately upon your performance of those Projects, and (ii) waive all proprietary rights that you may have in that work product. To the extent any ownership rights do not vest in the Researcher under applicable law, you hereby assign or exclusively grant (without the right to any compensation) all right, title, and interest, including all intellectual property rights, in that work product to that Researcher.
  • Independent Contractor. Participants perform Projects for Researchers in their personal capacity as an independent contractor and not as an employee of a Researcher or CloudResearch. As a Participant, you agree that: (i) you are responsible for and will comply with all applicable laws and registration requirements, including those applicable to independent contractors and maximum working hours regulations; (ii) this Agreement does not create an association, joint venture, partnership, franchise, or employer/employee relationship between you and Researchers, or you and CloudResearch or our affiliates; (iii) you will not represent yourself as an employee or agent of a Researcher or CloudResearch or our affiliates; (iv) you will not be entitled to any of the benefits that a Researcher or CloudResearch or affiliates may make available to its employees, such as vacation pay, sick leave, and insurance programs, including group health insurance or retirement benefits; and (v) you are not eligible to recover Participant’s compensation benefits in the event of injury. As a Researcher, you will not engage a Participant in any way that may jeopardize that Participant’s status as an independent contractor performing Projects for you. Neither CloudResearch nor its affiliates has any duty or obligation in respect of Projects other than those expressly set forth in this Agreement.
• Feedback; Materials You Post or Provide. We may implement mechanisms allowing us and others to track your requests for, or your performance of, Projects and rate your performance as a Researcher or Participant, and we reserve the right to collect that feedback related to you and to post that feedback on the Site. The Project content that you upload and work product that you receive via the Site may be retained and used to improve the Site and other machine learning related products and services offered by us or our affiliates. For any other information and materials you post or otherwise provide to us related to the Site, including scripts, browser plug-ins and extensions, or other programs for use on the Site (each, a “Submission“), you grant us a non-exclusive, royalty-free, perpetual, worldwide, irrevocable license to (i) use, copy, distribute, transmit, make available, publicly display, publicly perform, reproduce, edit, adapt, modify, translate, reformat, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, your Submission in connection with operating and improving the Site, and (ii) sublicense these rights. We will not pay you for your Submission, and may remove your Submission at any time. For each Submission you provide, you represent that you have all rights necessary for you to grant us the rights provided in this section.
• Refunds.  Refunds may be requested within 18 months.  If you request a refund of a credit card payment of over $1000, we reserve the right to charge back credit card processing fees.  There are no refunds for discounts and promotional credits.

• Fraudulent Transactions. Fraudulent transactions may result in loss of your credits, account balance, and/or money paid to CloudResearch for Invoiced Projects with no recourse. You should contact us immediately if you believe an unauthorized transaction or activity associated with your account has occurred.
• Tax Information for US Residents. We use payment processors like PayPal, Stripe and possibly others who require valid taxpayer identification information to comply with IRS reporting regulations. These payment processors will issue a 1099-K, as necessary. CloudResearch, as required by law, may also issue tax documents to you and the IRS.
  • Do I have to pay taxes on earnings from Connect? Please contact your accountant or tax preparer for questions about taxes or your tax obligations.
• No Warranties. THE WEBSITE, THE DEVELOPER MATERIALS , THE PAYMENT PROCESSING SERVICE, THE SERVICES, AND THE PERFORMANCE AND RESULTS OF THE SERVICES ARE PROVIDED ON AN “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE” BASIS. YOU EXPRESSLY AGREE THAT USE OF THE WEBSITE, THE DEVELOPER MATERIALS, THE PAYMENT PROCESSING SERVICE, THE SERVICES, AND THE PERFORMANCE AND RESULTS OF THE SERVICES ARE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE DEVELOPER MATERIALS, THE PAYMENT PROCESSING SERVICE, THE SERVICES, OR THE PERFORMANCE AND RESULTS OF THE SERVICES. AND DISCLAIM ANY AND ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: (A) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT; (B) ANY WARRANTY THAT THE WEBSITE, THE DEVELOPER MATERIALS, THE PAYMENT PROCESSING SERVICE, THE SERVICES, OR THE PERFORMANCE AND RESULTS OF THE SERVICES WILL MEET YOUR REQUIREMENTS, WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, OPERATE WITHOUT ERROR, OR WILL CONTAIN ANY PARTICULAR FEATURES OR FUNCTIONALITY; (C) ANY WARRANTY THAT THE INFORMATION, CONTENT, MATERIALS, OR SUBMISSIONS INCLUDED ON THE WEBSITE WILL BE AS REPRESENTED BY RESEARCHERS OR PARTICIPANTS, THAT THE SERVICES AND THE PERFORMANCE AND RESULTS OF THE SERVICES ARE LAWFUL, OR THAT RESEARCHERS OR PARTICIPANTS WILL PERFORM AS PROMISED OR TO YOUR SATISFACTION; OR (D) ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
• Indemnification. You will indemnify, defend and hold harmless CloudResearch and its affiliates (and their respective officers, directors, employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to: (i) any actual or alleged breach of your representations, warranties, or obligations set forth in this Agreement; (ii) any Submissions, including any actual or alleged infringement or misappropriation of third-party rights by any of those Submissions; (iii) your wrongful or improper use of the Website; or (iv) a dispute between you and any other Site participant.
• Hateful Conduct. You may not directly attack other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. Such behavior exhibited in any messaging to Participants, Researchers, and CloudResearch alike will result in immediate account termination, forfeiting any accrued earnings.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to these Terms of Service; Conflicts

We may update these Terms of Service (including the Cloud Research Terms of Service and Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.  By your use of the Website, you hereby consent to any and all changes to these Terms of Service

You are advised to review this Terms of Service periodically for any changes. Changes to these Terms of Service are effective when they are posted on this page.

In the event of any conflict between these Terms of Service and the Cloud Research Terms of Service, to the extent relating to the Connect service, these Terms of Service shall prevail.

General Data Protection Regulation Notice (GDPR)

The Company legal basis for collecting and using the personal information described here in our privacy policy depends on the Personal Information we collect and the specific context in which we collect the information:

• The Company needs to perform a contract with you
• You have given the Company permission to do so
• Processing your personal information is in the Company’s legitimate interests
• The Company needs to comply with the law

The Company will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability
• The right to withdraw consent

Contact Us

If you have any questions about these Terms of Service, You can contact us:

• By email: support@cloudresearch.com